At Tulsa Heaters Midstream (THM), the quality of our fired heating equipment is matched only by the exceptional support and expertise provided by our service department. One key player in ensuring seamless operations for our customers is the service coordinator. This role is vital to maintaining our reputation as the go-to partner in the midstream energy sector, offering unparalleled service and support from the first installation to ongoing maintenance over the years.
What Does a Service Coordinator Do?
The service coordinator at THM acts as the ultimate liaison between our customers and our expert service team, ensuring issues are resolved quickly while minimizing downtime. This role involves a meticulous focus on:
- Heater Maintenance & Tuning
Whether it’s commissioning a new heater, tuning it for peak efficiency, or troubleshooting potential issues, service coordinators ensure the right experts are dispatched to get the job done.
- Coordinating Immediate Support
Customers can rest easy knowing that THM’s service department is available 24/7. Most requests receive a same-day response, and a specialist is typically on-site within 24 hours to address urgent needs.
- Ongoing Support for Fired Equipment
The service doesn’t stop after installation. Our service team continues to be a trusted partner for maintenance, repairs, or upgrades throughout the lifecycle of the heater. And it’s not just limited to THM equipment—we work on heaters from other manufacturers as well.
- Permian Basin Presence
With over 200 heaters operating in the Permian Basin alone, THM is committed to being right where our customers need us. We have service personnel in the region every single week, providing localized support and expertise.
Why is THM’s Approach Unique?
Many companies in the industry manufacture top-quality fired equipment but lack a dedicated service department. This gap can leave customers stranded when issues arise, causing costly delays in operations. At THM, we recognize that every minute of downtime means lost revenue, which is why we’ve built the best service department in the midstream industry for fired heaters.
Our customer-first approach ensures that by choosing THM, you’re selecting not just exceptional equipment but also a reliable partner to support you every step of the way. It’s the peace of mind you gain knowing that a team of experts is always a phone call away, ready to resolve issues and keep your operations running smoothly.
The Value of Rapid Response
One of the pillars of our service philosophy is speed. The stakes are too high for lengthy delays in the energy industry, which is why we prioritize rapid response every time. Our service department prides itself on minimizing disruption for our customers by offering support:
- 24/7 availability to take your call when issues arise.
- Same-day responses for most requests, ensuring prompt resolution.
- Next-day on-site support for service calls that require physical assistance.
We understand that every second counts, and we’re always ready to mobilize our resources for our customers’ benefit.
Supporting Operations Nationwide
While we call Tulsa home, our reach extends across the United States. Whether it’s a startup commission in California or a service call in Texas, a THM service coordinator ensures every customer need is met efficiently, leveraging our skilled field technicians and technical expertise. Our service is designed to keep your fired equipment optimized and your business thriving.
Why It Matters to Choose a Company with a Service Department
When selecting fired heaters or other critical equipment for your midstream operations, the decision involves more than just the initial purchase. Choosing a company with a dedicated service team like THM is an investment in uptime, efficiency, and long-term reliability. Businesses operating without access to responsive service risk prolonged periods of downtime, resulting in lost revenue and operational setbacks.
THM’s service department was specifically built to prevent those issues, prioritizing your success every step of the way. From day one to years down the road, our team is there to ensure your equipment performs at its best.
Experience Unmatched Service with THM
At Tulsa Heaters Midstream, the dedication of our service team embodies our commitment to excellence in the midstream industry. A reliable service coordinator ensures your operations run smoothly, your equipment remains efficient, and your business thrives through every challenge.
If you're in the oil and gas industry and need fired equipment backed by dependable, knowledgeable support, THM is the partner to trust. Contact us today to experience the difference a great service department makes.
Call THM's Service Department: 918-392-8000